What can I store with SpaceWays?
You can store pretty much anything as long as it’s not illegal, dangerous or perishable. We can store as many items you want as long as they fit in our SpaceWays boxes; otherwise, if you want to store belongings that won't fit in a box, we also provide bulky item storage. For safety and insurance reasons we can't accept the following: Food, liquids or perishable items Explosive weapons or ammunition Combustible or flammable materials including but not limited to petrol, oil or gas. Please refer to our Our Rules
and Terms & Conditions
for further details.
What if I need to store something too big for a box?
SpaceWays provides storage solutions for your bulky items as well. You can store almost anything from your treasured golf clubs or pair of skis, to old campaign marketing material or bulky cardboard storage tubes.
Can I store a suitcase?
Sure, you can store your suitcases with us and we consider them as bulky items but please keep in mind that the maximum weight allowance is still 25kg as per our boxes.
How does the online inventory work?
Each SpaceWays box is provided with a unique barcode. Once your items arrive in our warehouse, they will be scanned and will appear in your personal online inventory. You will simply have to go to “My Inventory” in your SpaceWays account to review what you've stored. You can also give each box a title and add a description so you’ll always know what items you’ve packed. Doing so will help you when you’ll need something back because you will be able to indicate exactly which boxes or items you would like to be redelivered. Please note that in some cases the system update can take up to a couple of days until you can visualize the items you have stored in your account.
How do I pay for storage?
Payments are made via direct debit. SpaceWays costs £4.90 per month per box. This price includes: - Free delivery of as many boxes as you need to your address; - Access to “My Inventory” from your personal SpaceWays account; - Up to £100 loss and theft insurance per box/bulky item. Once you want your boxes/bulky items back, we charge a £19 flat fee for redelivery regardless of how many boxes you wish to have returned (*one-off £30 surcharge if all items are returned within first 3 months). With SpaceWays you pay for what we quote and there are now hidden charges if the logistics conditions stay the same. We don’t charge administration fees or deposits that you would normally pay with traditional self-storage, there’s only a 1 month minimum payment per item. However, please be aware that we might charge fees for no-shows when our drivers come to collect or deliver boxes at the address provided.
When do I pay for storage?
Your payment starts from the moment your boxes are shown as stored in your personal account. This means that you only pay for the time your items are safely stored in our warehouse.
What happens if I order more boxes than I need?
We actually recommend you to order more boxes than you think you need, just to be on the safe side. Remember you will only pay for the storage space that you actually use and our drivers will simply take the empty boxes back free of charge.
Can SpaceWays pack for me?
No, unfortunately we don’t pack on your behalf, but have a look at our packing guidelines
for advice on how to pack your things.
How long do I have to pack or unpack my boxes?
For the storage services you have two alternatives: either you choose the "collect immediately" option and our drivers will wait while you pack/unpack for 20-30 minutes or we give you up to two weeks to pack or unpack. For immediate pick-ups of large orders (more than 5 boxes), please contact us before ordering. If the two-week period passes and you have not requested the pick up of your empty boxes, we’ll need to start or continue your storage subscription from the date you received the boxes. We’ll never charge more than £18 for an un-stored box, which will be yours to keep after this charge.
Can I access my boxes while they're in storage?
Yes you can! But since our warehouse policy does not allow public access for security reasons, we need 48 hours notice to get your boxes or items ready at our London office (subject to availability). You can then visit us, retrieve whatever you need and we'll put the box back into storage afterwards.
Does your service work for businesses as well?
Yes of course. Businesses often use us for long-term archive storage, storing inventory or simply to make the most of their office space. You can use your own archive boxes or use our free higly resistant polypropylene boxes. Please visit our dedicated Business page or contact us for a quote.
How do I get my boxes back?
Simple - just log into your SpaceWays account, choose which boxes you want returned and choose the most convenient delivery date and timeslot for you. We will charge a £19 flat rate to redeliver your belongings, no matter how many boxes you need back. Redelivery will occur within 48 hours (subject to availability) and please note that here may be a surcharge for deliveries outside our service area.
How quickly can I retrieve a box?
We deliver to any address within the M25 within 48 hours (subject to availability). Our service hours are Monday to Saturday from 9am to 10pm. If you want to retrieve a box for the next day please let us know not later than 11am. Also please be aware that outbounds for Saturday and Monday need to be placed before 11am on Friday as our warehouse is closed on weekends and therefore we have to retrieve your items in advance.
Will your driver come up to my apartment?
Of course! As we offer full-service storage solution, we will collect your items directly from your door. We pick up from levels as high as the fourth floor in any cases and will serve higher floors in buildings with a lift.
How often can I move my boxes in and out of storage?
As often as you need. We charge a flat rate of £19 to have your items returned regardless of how many boxes you want returned and as always, collections are free!
If I’m not available, can I instruct someone else to let you in?
If you are not available during the collection time, you must appoint your representative to let our driver in and show which items exactly have to be picked up. Our drivers are not allowed to enter your property on their own. Please provide the contact details of your representative so that we can get in touch in case of any delays.