What kind of boxes do you supply?
SpaceWays boxes are high-quality polypropylene boxes. They are extremely durable, waterproof and since they don't require assembly, very convenient too. After you're finished with them, we'll come back to pick them up and we’ll clean them for reuse. This keeps the environment happy and you will not have to worry about getting rid of boxes.
How big are your boxes?
Our boxes have a capacity of 67 litres. The dimensions are: 60cm W x 40cm L x 37cm H. Since it isn’t always easy to estimate the number of boxes needed, simply order a few more. We will only charge you for the boxes you actually use, that is the ones you’ll store with us.
How do I secure the boxes?
Each box comes with two tamper-evident security seals. These seals have unique identification numbers, which means that you’re the only one that can open them. Simply apply them to your boxes when you're finished with packing.
Can I use my own boxes?
Our boxes, which are delivered directly to your door, are made of high quality polypropylene and have been expressly designed to keep your belongings safe and sound. In addition, they are free to use for SpaceWays customers. However, if you wish to use your own boxes, you are more than welcome to but please be aware that the storage prices for them may be different from the prices we charge for our SpaceWays boxes storage.
Is there a weight limit on the boxes?
We kindly ask you to limit each box to a maximum of 25kg. Our boxes are big so if you were to pack them with books, they'd get pretty heavy. Splitting your heavy and light items evenly over the boxes is what we suggest and this will also help our drivers safely carry your items for the years to come!
I’ve received my boxes - what's the best way to pack them for collection?
There’s no need to try and fit everything into one box as we can supply you with as many as you need. Distribute the weight evenly with heavier items spread throughout the box to prevent any damages/accidents and to avoid health issues to our drivers. For your convenience, we also suggest to group items you may need returned together at a similar time into the same boxes.
Do I get to keep the boxes once I have my stuff back?
Our boxes are precious to us: we want to offer other customers the same good service and therefore would like to have the boxes returned. Our drivers will be collecting the empty boxes free of charge when you’ve finished unpacking. However, if you really want to keep them, the price is £18 per box.
How will my order be affected by external circumstances (i.e.: traffic, poor weather conditions)?
Every day our operations team works hard to make sure our drivers arrive at the scheduled locations during the requested time slots. However, please understand that external circumstances out of our control like traffic or poor weather conditions might affect the scheduled time of arrival. We will promptly get in touch with you if poor driving conditions or any other event influences your delivery or collection timeslot or if a rescheduling is required.
What can I store with SpaceWays?
You can store pretty much anything as long as it’s not illegal, dangerous or perishable. We can store as many items you want as long as they fit in our SpaceWays boxes; otherwise, if you want to store belongings that won't fit in a box, we also provide bulky item storage.
For safety and insurance reasons we can't accept the following:
Food, liquids or perishable items
Explosive weapons or ammunition
Combustible or flammable materials including but not limited to petrol, oil or gas.
Please refer to our Our Rules
and Terms & Conditions
for further details.
What if I need to store something too big for a box?
SpaceWays provides storage solutions for your bulky items as well. You can store almost anything from your treasured golf clubs or pair of skis, to old campaign marketing material or bulky cardboard storage tubes.
Can I store a suitcase?
Sure, you can store your suitcases with us and we consider them as bulky items but please keep in mind that the maximum weight allowance is still 25kg as per our boxes.
How does the online inventory work?
Each SpaceWays box is provided with a unique barcode. Once your items arrive in our warehouse, they will be scanned and will appear in your personal online inventory. You will simply have to go to “My Inventory” in your SpaceWays account to review what you've stored. You can also give each box a title and add a description so you’ll always know what items you’ve packed. Doing so will help you when you’ll need something back because you will be able to indicate exactly which boxes or items you would like to be redelivered. Please note that in some cases the system update can take up to a couple of days until you can visualize the items you have stored in your account.
How do I pay for storage?
Payments are made via direct debit.
SpaceWays costs £4.90 per month per box. This price includes:
- Free delivery of as many boxes as you need to your address;
- Access to “My Inventory” from your personal SpaceWays account;
- Up to £100 loss and theft insurance per box/bulky item.
Once you want your boxes/bulky items back, we charge a £19 flat fee for redelivery regardless of how many boxes you wish to have returned (*one-off £30 surcharge if all items are returned within first 2 months). With SpaceWays you pay for what we quote and there are now hidden charges if the logistics conditions stay the same. We don’t charge administration fees or deposits that you would normally pay with traditional self-storage, there’s only a 1 month minimum payment per item. However, please be aware that we might charge fees for no-shows when our drivers come to collect or deliver boxes at the address provided.
When do I pay for storage?
Your payment starts from the moment your boxes are shown as stored in your personal account. This means that you only pay for the time your items are safely stored in our warehouse.
What happens if I order more boxes than I need?
We actually recommend you to order more boxes than you think you need, just to be on the safe side. Remember you will only pay for the storage space that you actually use and our drivers will simply take the empty boxes back free of charge.
Can SpaceWays pack for me?
No, unfortunately we don’t pack on your behalf, but have a look at our packing guidelines
for advice on how to pack your things.
How long do I have to pack or unpack my boxes?
For the storage services you have two alternatives: either you choose the "collect immediately" option and our drivers will wait while you pack/unpack for 20-30 minutes or we give you up to two weeks to pack or unpack. For immediate pick-ups of large orders (more than 5 boxes), please contact us before ordering. If the two-week period passes and you have not requested the pick up of your empty boxes, we’ll need to start or continue your storage subscription from the date you received the boxes. We’ll never charge more than £18 for an un-stored box, which will be yours to keep after this charge.
Can I access my boxes while they're in storage?
Yes you can! But since our warehouse policy does not allow public access for security reasons, we need 48 hours notice to get your boxes or items ready at our London office (subject to availability). You can then visit us, retrieve whatever you need and we'll put the box back into storage afterwards.
Does your service work for businesses as well?
Yes of course. Businesses often use us for long-term archive storage, storing inventory or simply to make the most of their office space. You can use your own archive boxes or use our free higly resistant polypropylene boxes. Please visit our dedicated Business page or contact us for a quote.
How do I get my boxes back?
Simple - just log into your SpaceWays account, choose which boxes you want returned and choose the most convenient delivery date and timeslot for you. We will charge a £19 flat rate to redeliver your belongings, no matter how many boxes you need back. Redelivery will occur within 48 hours (subject to availability) and please note that here may be a surcharge for deliveries outside our service area.
How quickly can I retrieve a box?
We deliver to any address within the M25 within 48 hours (subject to availability). Our service hours are Monday to Saturday from 9am to 10pm. If you want to retrieve a box for the next day please let us know not later than 11am. Also please be aware that outbounds for Saturday and Monday need to be placed before 11am on Friday as our warehouse is closed on weekends and therefore we have to retrieve your items in advance.
Will your driver come up to my apartment?
Of course! As we offer full-service storage solution, we will collect your items directly from your door. We pick up from levels as high as the fourth floor in any cases and will serve higher floors in buildings with a lift.
How often can I move my boxes in and out of storage?
As often as you need. We charge a flat rate of £19 to have your items returned regardless of how many boxes you want returned and as always, collections are free!
If I’m not available, can I instruct someone else to let you in?
If you are not available during the collection time, you must appoint your representative to let our driver in and show which items exactly have to be picked up. Our drivers are not allowed to enter your property on their own. Please provide the contact details of your representative so that we can get in touch in case of any delays.
Which payment methods do you support?
We accept both Visa and Mastercard credit and debit cards as well as payments through PayPal.
If you have chosen our storage services, you will not be charged until your boxes have reached our warehouses safely. An automatic payment will then be taken from your account on the same day once every month. Please note that we are currently unable to accept payments by cash or cheque.
Does the storage service include insurance coverage?
Yes! We want to be as transparent and helpful as possible so we've included insurance cover up to £100 for each box/bulky item. Your items are covered starting from the moment they leave your doorstep.
However, please note that we currently do not insure fragile items like glassware, crockery, mirrors etc. so if you are planning to store fragile items, please make sure they are appropriately packed with multiple layers of bubble wrap to ensure they are safe during transport.
Can I rent your boxes without storing?
How do I cancel my storage subscription?
Cancelling your subscription is easy!
You’ll just need to schedule a return delivery of the items you have stored, after which we will automatically cancel your subscription.
What happens if I miss payment?
If you miss a storage payment we will get in touch with you to see how we can re-arrange the payment. Until the payment is received, we will be forced to hold onto your stuff. Please note that in case we don’t receive the missed payment for over 30 days, we will be legally allowed to sell your stuff. However, since we hate break ups too, we will try our best to ensure things never come to that.
Where will you store my boxes?
Your boxes are stored in a very secure warehouse. Our warehouse is located just a few miles outside London. There is 24-hour CCTV security, the windows are barred and we do not allow public access to keep your belongings safe. Our staff has years of experience handling and storing high value items for large and demanding companies.
What kind of security does your warehouse have?
Our security consists of the following:
- 24hr CCTV monitoring
- Security Alarm System (directly linked to the police)
- Reinforced internal steel bars on windows
- Ram bars protecting external shutter doors
- Break sensors on all windows
- A dedicated team of fully trained warehouse operatives
In addition, we also keep extensive insurance to cover all other eventualities that may arise when running a storage business.
Can I come to the warehouse?
Unfortunately, we do not allow public access to our warehouse for security reasons. If you need something from your stored boxes urgently we can get them ready at our London office. You will need to give us 48 hours notice to get your boxes or items ready (subject to availability). You can then visit us, retrieve whatever you need and we'll take care of putting the box back into storage.
Will you open my boxes?
We know how important your belongings are to you and we value your privacy. It is therefore our policy to keep your boxes sealed in the vast majority of cases. However, please note that in very rare occasions we may have to open your boxes (such cases include if the excess weight of your boxes can potentially cause injury to one of our team members or if the items stored breach our Terms & Conditions).
Does my home insurance also cover my items when in storage?
Typically, standard homeowners’ and renters’ insurance policies do include off-premises property protection against risks such as fire, theft and weather damage. The extent of the coverage really depends on the insurance company. For more expensive items such as art work, most insurance brokers provide additional riders as a way to cover these items. Therefore, we ask you to check with your insurance provider about the extent of your coverage.